Coquet Trust

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had a structured approach to quality assurance, which consisted of a range of audits. These were used to improve people’s care and learn lessons. Staff gave positive feedback about management of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they were encouraged to provide feedback and make suggestions to improve the service. They said they felt listened to and usually received feedback on their suggestions. A staff member said, “The management team is receptive, and I usually receive feedback on any issues I bring up.”

The provider had a structured approach to quality assurance (QA), which included clear guidance on which audits were required and timescales for completion. The QA process consisted of various audits and checks on people’s care, including quality of life, medicines and finances. Thes had been effective in identifying areas for improvement. People were encouraged to participate in quality audits focused on areas such as their home, money and relationships with others. Incidents, accidents and safeguarding concerns were regularly analysed to check appropriate action was taken and lessons learnt.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.