Caemac Investments Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us staff were kind and caring. Staff had got to know people well as individuals and supported them to make choices and be independent if this was their choice.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives told us the staff team were kind, compassionate and caring. Relative’s comments included, ‘‘[Staff] are all very kind, caring, respectful, friendly and willing to do the best they can.’’ and ‘‘The staff are amazing. [Family member] can’t wait to see them and always give them a wave.’’ Relatives also told us staff gave their family member choices whilst they supported them on a day-to-day basis.

Staff knew people well and told us how they supported them to make choices and be independent as much as possible. This included showing people choices directly or taking a step back when supporting people to enable them to do as much as they could by themselves before staff supported them.

People’s care plans were detailed and gave specific instructions to staff about how best to promote and encourage people to make choices and be independent. The management team reviewed daily records to help ensure staff were supporting people according to the guidelines in their care plans.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.