Caemac Investments Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed continually to help ensure staff supported them in the best way possible. Staff were trained and supported people in line with the Mental Capacity Act (MCA).

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives spoke positively about their experience of starting to use the service. One relative told us, ‘‘At the beginning there lots of forms and meetings to discuss [family member] and what they wanted from the service. This wasn’t just about how staff were going to help them but also about what they wanted from the service on a personal level which I thought was a nice touch. [Management] wanted to make sure their needs were put first.’’

Staff explained how they were supported to get to know a person when they started using the service. This included visiting the person without supporting them with the management team and reading their support plans before meeting them. Staff felt they were well prepared when they started supporting people and also knew they could raise any changes about people’s support with the management team.

The process in place to assess people’s needs was detailed and involved several visits to people before they started using the service to ensure their needs could be met. The management team reassessed people’s needs on a regular basis to help make sure people’s support was what they needed.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and their relatives told us staff were polite and courteous and always asked for consent before supporting them/ their family member. One relative said, ‘‘[Staff] have built up a good rapport with [family member] but they still chat with them as they go and always ask if what they are doing is OK or what [family member] wants.’’

Staff were trained in the Mental Capacity Act (MCA) and gave a detailed explanation of how this impacted their job roles on a day-to-day basis. They explained how they offered choices to people and asked for consent to support them and that this was an important and constant part of how they supported people.

The management team discussed the MCA with staff on a regular basis. Processes were in place to complete assessments and decisions in people’s best interests if they did not always have capacity to make their own decisions.