Roseville Care Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 5 August 2024 – 15 August 2024. The inspection was completed due to concerns received by CQC in relation to care, safeguarding, risk management, staffing, the environment and the leadership of the home. We assessed a small number of quality statements from all key questions which focused on the areas of concern. The assessment of these quality statements did not indicate any concerns and the overall rating remains good. The scores for these areas have been combined with scores based on the key question ratings from the last inspection which was completed in January 2023. At the time of the assesment there was no registered manager in post, however interim management arrangements were in place which people, relatives and staff were happy with. Systems and processes were in place to assess and mitigate risks and ensure people were safeguarded from the risks of avoidable harm and abuse. Recognised tools were used to assess people’s needs and leaders worked to ensure best practise guidance was followed. Staff knew people well and were kind and caring in their approach, ensuring people were supported with decision making and their choices respected. Checks of the equipment and the environment were completed, and a refurbishment plan was in place and being completed. Governance processes were in place to monitor the service and drive improvements. However, there were mixed views about staffing levels and sustained improvements were needed in relation to the recording of recruitment checks, staff training and support. These had been identified by the provider however further development and embedding of processes was needed.

People's experience of this service

Overall, people, and their relatives were complimentary of the care provided by the staff. Comments included, “I’m happy with the care. They feel safe here. We are all well supported” and “If I had any concerns, I know who to go to but I have no reason to complain.” Where people had raised issues with the inspection team we shared these with the leadership team who were responsive to feedback and took action to make improvements. People and their relatives were involved in the planning of care and the assessment of risks, so their views and preferences were included and taken account of to ensure care and support met their needs. Staff were described as kind, caring and “like family.”