Roseville Care Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Governance and oversight systems were in place and had been effective in identifying areas for improvement. Various action plans and improvement plans were being completed to make sure people received good quality, safe care and support which met their needs. There was no registered manager in post at the time of the inspection but a manager had been recruited and interim arrangements were in place. Positive feedback was received about the current management team.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There was no registered manager in post, however, a new manager had been recruited and interim arrangements were in place. Staff told us they were happy with the management arrangements and felt well supported. There was a clear management structure and staff understood their roles and responsibilities. Staff, people and relatives said they were listened to and were involved in meetings where they could share their views openly.

Systems and process to monitor and improve the quality of the service and the care and support people received were in place. A range of quality assurance methods were used to identify areas for improvement and ensure appropriate action was taken. The leadership team were responsive to feedback during the assessment in relation to recruitment, staff support and development, staffing and activities for example and took immediate action to improve systems and ensure accountability. A process was in place for the induction of the new home manager which involved handover and support from the interim home manager, deputy manager and the operations team.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.