This is the 2019/20 edition of State of Care
The support that is available to help services improve the quality of their care varies between and within health and care sectors, and across England. Some services have limited access to the support they need.
Health and social care providers across the country need an equal and consistent offer of improvement. Providers and systems need access to shared learning, information, advice and support, so they can be empowered to help themselves. Information is needed so they can understand their performance against similar services, which in turn can help them access the specific support they need to implement changes.
Technology changes present an opportunity for rapid improvement in health and care, but services don’t always understand or implement them well. A culture of learning is paramount if individual services and systems of care are to drive the improvements needed.
There is often a need for localised improvement across health and care services in an area. It is important to get this right for people who use different services within a system, as improvement results in ways that people recognise: easier access to the most appropriate services at the right time, fewer avoidable mistakes, and better experiences and outcomes, all delivered by a diverse workforce that is thriving.
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Collaboration and system working
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This is the 2019/20 edition of State of Care.
Go to the latest State of Care.
Contents
Quality of care before the pandemic
- Quality overall before the pandemic
- Care that is harder to plan for was of poorer quality
- Care services needed to do more to join up
- Adult social care remained very fragile
- Some of the poorest quality services were struggling to make any improvement
- There were significant gaps in access to good quality care
- Deprivation of Liberty Safeguards
- Inequalities in care persisted
The impact of the coronavirus pandemic
- The impact on people
- The impact on health and social care staff
- Infection prevention and control
- The unequal impact of COVID-19
- The impact of COVID-19 on DoLS
- Innovation and the speed of change
Collaboration between providers
- How did care providers collaborate to keep people safe?
- System-wide governance and leadership
- Ensuring sufficient health and care skills where they were needed
- The impact of digital solutions and technology